gt_caidan
  • Preference Settings
    From- To time of the change range
    Theme
    Bright
    Classic black
    Pitch black
  • Language & Exchange Rate Switch
    Language
    • 简体中文
    • English
    • Tiếng Việt
    • 繁体中文
    • Español
    • Русский язык
    • Français
    • Deutsch
    • Italiano
    • Português
    • ภาษาไทย
    • Indonesia
    • Türkçe
    • 日本語
    Exchange Rate Switch
    • CNY
    • USD
    • KRW
    • VND
    • EUR
    • GBP
    • HKD
    • JPY
    • RUB
    • TRY
    • INR

Gate.io Help Center

Customer Support / Ticket

Enter keywords to find answers
Gate.io > Help Center > Guide > Common Questions
More article in the group
Start A Live Chat
Gate.io
Updated at:85 days 23 hours ago
lv

How to start a live chat with Gate.io customer service agents on website:

You can click on the " " icon on the top right of the front page——“Customer Support”——“Live Chat”.

A window as shown below will pop up. You will see FAQs in different categories. If you cannot find the answer you are looking for, type your question in the box below and click "Send". img

If you need a real person to answer your questions, click on "contact human customer service". Alternatively, you can type "human customer service" and send it to request to chat with a Gate.io agent. img


How to start a live chat with Gate.io customer service agents on app:

Open Gate.io mobile app. Log in to your account. Click on the profile icon and go to "Customer Support" - "Live Support".

img
img

Alternatively, you may also go to "Customer Support" by clicking on the customer service icon on the top right of the front page.

img

In "Customer service connection", you will see FAQs in different categories. If you cannot find the answer you are looking for, type your question in the box below and click "Submit".

img

If you want to talk to a human customer service agent, type "human customer service" and send the message. Then click on "Contact human customer service".

img
Can't find the answer you want?Submit a Ticket
Back to top

Gate.io > Help Center > Search Results

search for “ ” returned: entries

Can't find the answer you want?Submit a Ticket