1.Funds not arriving
There are 3 key steps a blockchain transaction must go through: request - validation - funds arriving
① Request: if your withdrawal status on the platform you withdraw from says "completed" or "succeeded", it means the transaction has been processed by this platform and is sent to blockchain network for validation.
② Validation: It takes time for the blockchain network to validate each transaction. The funds will only be sent to the recipient platform after validation is completed. Please wait patiently.
③ Funds arriving: Only when the number of nodes validating the transaction reaches the threshold, will the funds arrive in the recipient address.
1.There can be traffic when there are too many transactions to be processed. Traffic prolongs the waiting time for each transaction to complete. Please wait patiently when there is traffic. You can use the TXID to check the status of the transaction.
2.If the transaction has been validated by the network but the funds are still not arriving. Please provide our customer service agents with your Gate.io ID, TXID of the transaction, and screenshots of the transaction on the sender platform to find out about the status of the transaction.
2.Forgot to fill in a tag or a memo
When withdrawing currencies like XRP and EOS, users must fill in a tag or a memo in addtion to the recipient address. If the tag or memo is blank, the currencies may be withdrawn but will probably not arrive at the recipient's address. In this case, you need to submit a ticket to Gate.io with your Gate.io ID, a correct tag or memo, TXID in text format, screenshots of the transaction on the sender plaftform. When the provided information is verified, the funds will be transferred to your Gate.io account.
3.The deposited currency is not supported by Gate.io
Currently there is no solution for this problem. You can either start a live chat or submit a ticket providing the name of the currency, TXID of the transaction and screenshots of the transaction on the sender platform. We will help you complete the deposit once this currency gets listed on Gate.io. Our tech team will also work on a solution, which can, however, requre a long time of waiting. We appreciate your patience and understanding.
4.How to query the block records
① Log in to your Gate.io account and go to "Coin List" under "More" on the top navigation bar.
② Input the name of the currency you want to look up in the top-right search box (GT as an example here).
③ Click to enter the description page and go to "Blockchain Explorer".
④ Paste the TXID here on the top-right search box and enter.